FURIOUS Commonwealth Bank customers are now having trouble logging into online banking services after a five hour outage saw transfers and some cards not being accepted by businesses
The bank issued a statement at 12.30pm saying that services for non-CommBank Visa cards were being restored along with transfers and payments through the online system.
“We’re starting to see services restore for issues affecting non-CommBank Visa card transactions at CommBank merchant terminals,” it said.
But while transfers and payments were working in NetBank and the CommBank app people could have issues logging in.
“As we restore services some users may experience log-on taking a little longer than normal. We’re sorry — we realise this isn’t the best start to a Monday and we appreciate your patience,” the Twitter statement said.
Customers who had earlier tried to login to online banking system received a message warning them to try again later.
“You may not be able to make payments or access all features while logged on this morning. Please try again later,” it said.
But despite some services being restored many people were still unable to access the bank’s systems.
The notification Commonwealth Bank customers get when they log in.Source:Supplied
The frustrating thing is that this costs all of us money every time it happens. For those of us who own a #smallbusiness this is very costly. Hopefully #royalcommission forces you folks to clean up your acts #auspol— Dan Mcfarlane (@rdmcfarlane)
My rent’s due today @CommBank any chance it’ll be working again in the next couple of hours? I just enjoy having a home…— Jess Dunne (@JessDunne4)
In April, customers with the bank had credit card balances disappear from the smartphone app and the online system.
The digital problems in April also temporarily wiped out the balances of home and personal loans, travel money card accounts and affected bill payments that used BPAY.
Shops were also unable to accept debit and credit card transactions from Commonwealth customers.
It is not clear when the current outage is going to be rectified.
We’re starting to see services restore for issues affecting non-CommBank Visa card transactions at CommBank merchant terminals. If you’re still experiencing issues, you can also try inserting the credit card and using the PIN to process transactions.